City & County

Under Graphite’s ownership, City & County Healthcare Group (“C&C”) has become the UK’s leading provider of ‘care at home’

Under Graphite’s ownership, C&C has grown from the fourth to the largest independent home care provider in the UK. Through its national branch network and 21 local brands, C&C recruits and trains carers to deliver high-quality local care, largely to the elderly. Carers provide personal support to facilitate independent living. C&C provides a full range of services across Homecare, Live-in, Reablement, Extra Care and Complex Care. The business has over 250 contracts with a diversified customer base of Local Authorities, the NHS and private individuals.  

C&C has a successful track record of successfully winning new customers and retaining contracts, underpinned by a strong carer recruitment process. It has grown rapidly, both organically and by acquisition. Under Graphite’s ownership, the group has completed 16 acquisitions. It has also established and grown new service capabilities, including complex care, agency and private pay. 

C&C marked Graphite’s eighth investment in the care sector. Graphite has driven considerable investment in technology, systems and process improvements, which has created a differentiated operating model and enabled local delivery of high-quality care. We have also significantly strengthened the management team, as the business has expanded. The UK home care market, driven by favourable demographic drivers, is large and remains highly fragmented. The company, with Graphite’s support, will continue to make complementary acquisitions, cementing its market leading position.