City & County

Under Graphite’s ownership, City & County Healthcare Group (C&C) has become the UK’s leading provider of ‘care at home’

Under Graphite’s ownership, C&C has grown from the fourth to the largest independent home care provider in the UK. Through its national branch network and 21 local brands, C&C recruits and trains carers to deliver high-quality local care, largely to the elderly. Carers provide personal support to facilitate independent living. C&C provides a full range of services across Homecare, Live-in, Reablement, Extra Care and Complex Care. The business has over 250 contracts with a diversified customer base of local authorities, the NHS and private individuals. 

C&C has a strong track record of successfully winning new customers and retaining contracts. This is underpinned by a strong carer recruitment process. It has grown rapidly, both organically and by acquisition. Under Graphite’s ownership, the group has completed 16 acquisitions. It has also established and grown new service capabilities including complex care, agency and private pay. 

C&C marked Graphite’s eighth investment in the care sector. Graphite has driven considerable investment in the group’s technology, systems and process improvements which have created a differentiated operating model and enabled local delivery of high-quality care. We have also significantly strengthened the management team as the business has expanded. The UK home care market is large and highly fragmented. Growth is underpinned by favourable demographic drivers and growing government support for care in the community that has been further strengthened by Covid-19 which highlighted the challenges associated with alternative forms of care. C&C’s performance has remained resilient throughout the Covid-19 crisis. The company will continue to consider acquisitions to cement its market-leading position further.