Babble is a ‘cloud-first’ business-to-business communications service provider, focused on serving fast-growing small and mid-sized UK corporates. The company’s offering is centred on ‘unified communications as a service’ (‘UCaaS’), ‘contact centre as a service’ (‘CCaaS’) and cyber services.
UCaaS refers to the integration of business communications, including voice, instant messaging and email, onto a single cloud-based platform, enabling corporates to connect and collaborate effectively and efficiently, both internally and with customers from any location, on any device. CCaaS is a cloud-based software solution that enables staff to handle inbound and outbound customer and supplier contacts from multiple channels including phone, web, email, live-chat, video or social media, from a single desktop. Babble’s cyber services deliver cloud-based IT and security services to strengthen business resilience.
Graphite is supporting Babble to accelerate its organic growth by investing in and growing its sales force, and cross-selling services to its expanding customer base. Graphite has also accelerated Babble’s acquisition programme by completing nine acquisition in the first year under its ownership. Significant investment has been made in building an internal M&A capability focused on origination, execution and integration of target acquisitions. This should enable Babble to continue to consolidate its highly fragmented addressable market.