Babble is a ‘cloud-first’ business-to-business communications service provider, focused on serving fast-growing small and mid-sized UK corporates. The company’s offering is centred on ‘unified communications as a service’ (‘UCaaS’), ‘contact centre as a service’ (‘CCaaS’) and cyber security services.
UCaaS refers to the integration of business communications, including voice, instant messaging and email, onto a single cloud-based platform, enabling corporates to connect and collaborate effectively and efficiently, both internally and with customers from any location, on any device. CCaaS is a cloud-based software solution that enables staff to handle inbound and outbound customer and supplier contacts from multiple channels including phone, web, email, live-chat, video or social media, from a single desktop. Babble’s cyber security services deliver cloud-based security mechanisms to strengthen business resilience.
Babble provides a high quality and differentiated proposition by supplying ‘best-of-breed’ products, including Five9, Evolve IP, Gamma and Microsoft, to clients which might otherwise be unable to access such solutions directly. This is complemented by Babble’s strong customer service, generating industry-beating net promoter scores (‘NPS’). The company has over 2,000 customers, benefitting from long-term relationships and low churn.
Graphite is supporting Babble to accelerate its organic growth by winning new clients and cross-selling services to its expanding customer base. Graphite will also help drive the acquisition programme. The company has a successful track record of acquiring smaller providers, with its structured integration approach delivering attractive synergies.